7-day full refund. No questions asked. Honest billing always.
Our refund commitment
Kyloen is currently free during beta, so no payments are taken and no refunds are needed. The commitments below will apply once paid plans launch. We want every parent to feel confident trying Kyloen: if you are not satisfied after your first payment, we offer a full refund within 7 days — no questions asked, no forms to fill, no fine print.
7-day full refund
You are eligible for a full refund if:
- You request it within 7 calendar days of your first ever payment
- Your account is in good standing (not suspended for policy violations)
This 7-day window applies to your very first payment only. It does not apply to subsequent monthly renewals.
The refund is 100% of the amount paid — no processing fees deducted.
After 7 days
After the 7-day window, we do not offer refunds for the current billing period already paid. If you cancel after the 7-day window, your subscription will not renew, but you will retain full access to Kyloen until the end of the period you have already paid for. You will not be charged again.
How cancellation works
You can cancel at any time from:
Settings → Subscription → Cancel Subscription
Cancellation takes effect at the end of your current billing period. You will receive a confirmation email. You keep full access until your billing period ends.
How to request a refund
Option 1 — From your account:
Settings → Subscription → Request Refund (available within 7 days of first payment)
Option 2 — By email:
Email billing@kyloen.com with:
- Subject: REFUND REQUEST — [your account email]
- Your registered email address
- Date of payment
- Reason (optional — helps us improve)
We will process your refund within 5–7 business days to the original payment method used (credit card, debit card, or UPI).
Refund processing timeline
School and institutional plans
During beta, interested schools join a free pilot and nothing is charged. Once paid school plans are introduced, school plans (B2B institutional subscriptions) will be non-refundable once the school onboarding process is completed and student accounts have been created. If a school wishes to cancel before onboarding is complete, a full refund is available. For school plan queries, email billing@kyloen.com.
Free during beta
Kyloen is free during beta. We do not collect payment details during beta, so nothing can be charged and no refund is required. We will notify every parent by email well before any paid plan begins, and you will only be charged if you expressly choose to subscribe.
Questions about billing
Grievance Officer
Neha Kapoor
Legal compliance by Unified Chambers And Associates
grievance@kyloen.comResponse within 30 days as required by DPDPA 2023
© 2026 Kyloen — QX137 Future Tech (OPC) Pvt. Ltd., Delhi, India